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Translate customer requirements and specifications into product standards.
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Ensure products or services are delivered in conjunction with the control plans to ensure the product or service is conformant or defect free.
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Improve product and service quality through performance monitoring & analysis; and report on improvement and corrective action activities as a voice of the customer process.
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Support the Quality Manager in developing relevant KPI’s to measure the effectiveness of the area of responsibility ensuring KPI’s are aligned with the requirements of the business, site, and customers.
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Effectively communicate within area of responsibility by cascading information, plans, priorities and providing feedback on KPI’s to team through meetings, 1-1’s, visible management systems and MBWA.
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In liaison with Process and service functions, document FMEA addressing the risks associated with the product/service/process. Carry out the validation and verification process for all risks that have been reviewed on FMEAs.
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Translate FMEA risks into control plans and ensure adherence to these plans throughout the processes.
- Maintain compliance to APQP and stage gates system for the processes.
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Instil a culture of problem solving to the team to ensure causes of internal customer complaints are identified and robust actions are introduced to stop reoccurrence and document learnings.
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Take part in incident investigations, follow incident reporting protocols and document learnings.
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Manage the Supplier Quality Assurance system of the incoming materials by coordinating the inspection of critical raw materials at receipt and coordinating raising of supplier corrective actions for non-conforming materials.
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In liaison with processes, document job histories, carry out job closing meetings and develop action plans to address challenges experienced ahead of repeating the job in the next order.
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Work with the processes to deliver quality improvements projects based on quality KPIs, and APQP methodology.
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Execute utilisation and accuracy of the QIS system so as to drive data driven decision making.
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Carry out equipment verification capability through measurement systems analysis in the processes.
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Develop and document quality control work instructions, procedure and test manuals. Conduct compliance audits for factory processes, procedures and workplace organisation to ensure they meet business needs.
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Responsible for the effective selection, training and development of employees in the area including coaching and mentoring of direct reports.
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Support execution of new Innovation projects, with respect to product/service trials, Risk assessment/mitigation control.
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Ensure all reports are appropriately managed and have current job description; PDRs, SMART objectives linked to business objectives; regular reviews of performance and development needs to enhance performance and capability; motivated and engaged and behave in accordance with the De La Rue values.
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To support the behaviour of working as One De La Rue, sharing best practice and collaborating with colleagues outside of own sphere of business.
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To ensure full participation in the performance development review (PDR) process and maintain an up to date record of all training and development activities/programs.
Person Specification:
Qualifications:
- Relevant Degree.
- Prior Experience in manufacturing sector.
- Knowledge of Quality Management Systems e.g. ISO 9001 and subsequent upgrades is an added advantage.
Experience:
- At least 3 years work experience in a manufacturing set up.
- Experience of exploring and negotiating quality specifications with external suppliers.
- Experience of applying quality tools for continuous improvements and developing that capability in others.
Required Skills:
To apply:
Email your CV and cover letter to Hr.kenya@ke.delarue.com
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