FAQs

For your convenience we have put together a list of some of the questions we are asked most frequently. If you are unable to find an answer to your enquiry, please contact us and we will be happy to assist

Can you design and print some banknotes for my town / club / promotional activity?

We are only able to deal with issuing authorities and governments regarding design and production of banknotes.

Is it possible to arrange a visit around your factory / paper mill?

We are unable to offer visits to any of our facilities to members of the public. This is for reasons of security, customer confidentiality and health and safety.

Can De La Rue value a banknote for me?

We suggest that you contact a banknote dealer to provide a valuation service.

I’d like some information about a currency you produce.

For reasons of customer confidentiality we are unable to provide information about any of the currencies we design or produce. Please contact the relevant central bank directly. You may wish to refer to our customer magazine, Exchange, for information on banknotes more generally.

How do I contact De La Rue?
Can you complete my survey or questionnaire?

Unfortunately our resources are limited and we are unable to respond to surveys and questionnaires.

Can you tell me if the notes I have been given are genuine?

This is not a service we provide. Please contact your local bureau de change for assistance.

Where can I get De La Rue product / house samples from?

We do not make our house banknotes or passport samples available to collectors or the general public.