ECM™ Essence
ISA Essence – delivering efficiencies at the core of your business
ISA Essence - a reduction in deposit processing times of up to 75%
Banking is, in essence, a service industry; and the key to success in such an industry is to offer your customers the best possible service, whilst reducing your operating costs. Improving your business processes so that your employees can dedicate more quality time to your customers is a business strategy that will keep you ahead of the competition, even during times of financial constraint.
To assist you in reaching and maintaining your competitive advantage De La Rue, the leading world expert in cash handling, has launched ISA Essence, software specifically developed to improve the performance, productivity and security of your deposit processing systems.
Where implemented customers have reported a reduction of deposit processing time of between 50% – 75% . This drastic reduction in the required processing time enables your staff to dedicate much more of their time to focus on customer facing activities thereby improving the overall customer experience and, of course your reputation.
Modernising the current business model
Many credit unions today still rely on manual counting and labour intensive manual processes to update customer accounts and balance deposit totals against ATM stocks. Those required to complete the cash count are held accountable for any discrepancies, requiring all cash count staff to spend numerous hours checking and double checking, to ensure that the integrity of the Credit Union is maintained.
ISA Essence is an off the shelf software product that offers a tightly scoped cost-effective instant solution which will immediately improve the processing efficiency and stock control, thereby avoiding the dependency on manual checking and counting and freeing up valuable employee time for more business beneficial customer orientated tasks.
Utilising ISA Essence
To obtain a streamlined efficient deposit system, and to maintain a competitive edge in a competitive environment ISA-Essence offers you:
- Automated cash processing
- Accurate reporting and management information
- Trend analysis
- Error elimination
- Enhanced security
- Improved integrity
- Rapid deposit reconciliation
- Peace of mind for you and your staff
- Focused customer care
- An improvement in the productivity of your desk top processing operations
- A business methodology to integrate your stock control system for coin and notes
- A system which offers you real time information to make informed business decisions and improve customer service to your clients
- A system which is simple to install, and easy for your staff to utilise from the outset