Consultancy Services
The services we offer
De La Rue Cash Processing Solutions provides a wide range of strategic and operational consultancy advice that includes market research, training and interim management. Our most popular services include:
Increasingly the roles and responsibilities of Central Banks and commercial sector cash handling organisations are changing.
In some countries the Central Bank has delegated significant cash handling responsibilities to the commercial sector, only retaining responsibility for new currency issue and final unfit currency authentication and destruction, other Central Banks take an alternative view and are increasing the flexibility and range of services they offer.
Most countries are considering or implementing some type of policy change. In response to these regulatory changes many commercial banks are reappraising their cash handling arrangements. Some banks see change as a driver to outsourcing, others as a justification to insource and expand cash operations. For cash logistics companies and other cash handling specialists significant new added value business opportunities are emerging.
Having successfully completed assignments for both Central Bank policy makers and commercial sector operators De La Rue Consulting has the expert knowledge to help formulate policies and develop business practices that build upon international experience and fully consider local needs.
Business sizing infrastructure review and planning
The level of cash ordered, deposited and the speed it moves to and fro is constantly changing. Economic and demographic factors, the use of alternative payment mechanisms, the growth of Automated Teller Machines and other automated devices, the provision of competitive commercial cash handling services, together with regulatory changes all have a bearing on whether or not an organisation's cash handling infrastructure is of the right size and in the right places to meet business needs.
For some organisations changing demand, along with a drive for greater efficiency, may mean cash centre rationalisation, restructure and closures, for others it may mean expansion, construction of new centres, building or process redesign, centre automation or may be the catalyst for a change in insourcing or outsourcing policy.
De La Rue Cash Processing Solutions has experience working with clients faced with all these different situations and can advise on a range of consolidation or growth strategies to 'right size' your cash operations.
Business process re-engineering
Building on our, or your own, infrastructure reviews De La Rue Cash Processing Solutions can undertake detailed business process mapping and develop new business processes that improve efficiency and reduce costs.
Through a combination of changed processes and appropriate implementation of automation both software and hardware our consultants have delivered productivity improvements and staff savings of typically 20% to 30% and reduced cash holding levels and operating costs by up to 50%.
Our advice can range from extensive end to end redesign of all aspects of a cash operation to the development of simple specific procedures to meet new or changed processes.
Business performance improvement
Our experience shows that many organisations do not maximise the benefits automation bring. Drawing on De La Rue's experience of implementing cash automation hardware and software our consultants can help optimise efficiency and throughput thereby increasing cash handling capacity and/or reducing resources required to meet processing needs.
In countries where there is an active commercial cash handling sector providing differentiated cash services, developing innovative cash products, providing extensive management information reporting and/or offering competitive service pricing will secure competitive advantage. De La Rue Cash Processing Solutions is experienced in helping commercial cash handlers exploit their resources people and technology to retain and grow commercial business.
Business continuity planning
In times of disaster, natural or otherwise, availability of cash is often an essential as alternative electronic payment mechanisms fail. The need for effective disaster recovery plans to maintain cash availability to customers, as well as securing your own business continuity plans are therefore critically important.
De La Rue Cash Processing Solutions can develop or independently review disaster recovery plans to minimise disruption to services in the event of a disaster.
Interim management hands on cash centre management
For organisations new to cash handling or moving into new countries, new markets, or offering new services De La Rue Cash Processing Solutions can offer longer term placements of staff highly experienced in running cash centre operations.
The roles can cover all aspects of operations and typically include substantial knowledge transfer and assistance in the recruitment of permanent staff to fill long term posts.
Managing currency change
Currency change, be it the introduction of a new currency like the Euro, a new denomination, or simply a changed design of an existing denomination of note or coin requires carefully planning.
With continuing challenges from counterfeiters and increasing reliance of automated cash handling equipment, currency changes are becoming increasingly frequent and complex tasks.
As the world's largest commercial security printer and papermaker and provider of cash handling solutions to more than 150 countries De La Rue has a wealth of experience in all aspects of currency change from developing public education policies to organising the modification plans for existing cash handling equipment.