A quick and simple coin deposit innovation represents a new concept in retail banking
De La Rue Cash Systems today announces the launch of QC™, the fast, new, self-service coin-deposit solution, which does away with the need to pre-sort deposits or stand in teller queues.
In a bid to help retail banks to engage further with customers whilst providing a compelling service to consumers, QC™ represents a valuable service which will end the need to deposit coins over the counter, help reduce queue waiting time, improve teller productivity and enhance the customer in-branch experience.
QC™ utilises De La Rue’s proven MACH® sorting technology, debris removal and authentication are provided by the unrivalled High Performance Coin Detection HCD™. QC™ comes available with two coin management solutions; bag or bin, depending upon the receptacle method which best supports local market conditions. The auto-feed system allows safe and continuous processing, either sorting coins into individual denomination bags or into mixed coin bins, whilst automatically rejecting foreign objects and counterfeit coins.
Commenting on the benefits the product will provide to banks and consumers, Global Product Manager Lisa Howard said: “QC™ is a new and exciting way for retail bank branches to meet their objective to increase customer and non-customer visitations, build relationships, and promote valuable services. QC™ also provides a way for institutions to differentiate themselves through enhanced customer service. It is a global product supporting many world coin sets including Euro, Sterling and the US Dollar.”
The QC™ cabinet can be configured to hold either 12 bags or 2 bins. Coin bags are ideal for banks wanting to recycle coins in branch or alternatively, transport it to a cash deposit centre in standard quantities. QC™ Bin variant provides increased storage capacity of up to 70k mixed coins, and is easily and conveniently transported by the CIT company. For teller assistance an illuminated blue light on both sides indicates when bags or bins are nearing capacity allowing the machine to be serviced at a convenient time. Amber lights on both sides then indicate when a bag or bin has reached full capacity and needs to be serviced immediately.
The launch of QC™ underpins De La Rue’s drive to support retail banks in delivering valuable, enhanced services which help retain and attract customers whilst alleviating the burden of over-the-counter coin handling.
NOTES TO EDITORS
About De La Rue Cash Systems
As the cash solutions experts, over 5000 retail banks already trust De La Rue’s solutions and expertise. The global market leader in Branch Teller Automation solutions, De La Rue’s unrivalled knowledge of the complexities of cash management enables us to understand individual customer requirements, to propose a quantified value proposition and compelling business case to help achieve commercial, operational and financial goals.
Every day, De La Rue’s branch automation solutions enable 12 million transactions all over the world. De La Rue brings its extensive experience to configure the right solution from its world leading technology portfolio. With true global sales and service coverage; wherever our customers do business, De La Rue is there to provide value-added, proactive and flexible solutions.
About De La Rue plc
De La Rue is the world’s largest commercial security printer and papermaker, involved in the production of over 150 national currencies and a wide range of security documents such as passports, authentication labels and fiscal stamps. The company is also a leading provider of cash handling equipment and software solutions to banks and retailers worldwide, helping them to reduce the cost of handling cash. Employing over 6,000 people across 31 countries, De La Rue is also pioneering new technologies in government identity solutions for national identification, driver's licence and passport issuing schemes.
For further information contact:
Lisa Howard, Global Product Manager
+ 1 215 453 6660
Lisa.howard@us.delarue.com
Sue Glanville/Aakriti Kaushik, Say Communications
+44 208 971 6423/ 6424
sglanville@saycomms.co.uk
akaushik@saycomms.co.uk
Ralph Wallbruch
+49 (0)201 877 867 -0
rw@europr.de