Contact Us

To contact us with a request or query, choose the appropriate business area from those listed below.

Important information about a known spam message:

We are aware of an issue currently circulating through unsolicited emails claiming to be from De La Rue. These emails ask the recipient to contact De La Rue as they are the winner of a large sum of money as part of an ongoing 'web award'. Please be aware that it is not from De La Rue and the content is entirely false.

If you have received this email, do not dial any telephone numbers (these may be premium rate numbers) or respond to any email addresses provided.

We apologise for any inconvenience this may have caused.

De La Rue encourages anyone who receives an unsolicited email appearing to be from De La Rue to question its integrity before opening any attachments or venturing into any further transactions.

Unfortunately, email is sometimes used in an attempt to defraud or inconvenience members of the public. The act of sending an e-mail to a user falsely claiming to be an established legitimate enterprise, in an attempt to scam the user into surrendering private information that will be used for identity theft is known as 'phishing' or advance-fee fraud.

Fraudulent emails that claim to come from De La Rue can occasionally circulate. These emails are not from a De La Rue and their content is false. We encourage anyone who receives an unsolicited email appearing to be from De La Rue to question its integrity before opening any attachments or venturing into any further communications.

Typical examples of these are shown below:


Subject: De La Rue Award

Attn Ref: DLR/747/11

De La Rue the world's largest integrated commercial security printer and papermaker and a leading provider of cash sorting equipment and software solutions to central banks world wide is giving out a lump sum pay out of £750,000 in the on-going web award. Your email address has emerged the lucky winner.

For more information and procedure of claim, Contact the Chief Executive Chairman of De La Rue with your winning verification number (DLR-46819-747UE)


Other subject headings may look like similar to these:

Subject: INFO

Subject: info

Subject: De La Rue Award

  • Don't give your email address out arbitrarily;
  • Be wary of unsolicited attachments, even from people you know;
  • Report messages as spam - Reporting messages as spam or junk helps to train the mail filter so that the messages aren't delivered to your inbox;
  • Use privacy settings on social networking sites;
  • Keep software up to date;
  • Never click on a link within an email unless it is from someone you know and trust;
  • You are advised to ensure that you have an active personal firewall and up-to-date antivirus software running on your system at all times. This will help detect and remove these types of threats.

For further advice and assistance, contact your IT department or your Internet Service Provider.

Useful information on all aspects of data security and how to protect yourself can be found at www.getsafeonline.org.